After your purchase, you have 60 days from the moment you receive your package to explore the benefits of this amazing product. We truly hope that you will soon join the many customers who share their positive experiences with us.
However, if you are not fully satisfied with your investment, you can easily request a refund!
BEFORE you request a refund, please ensure you have given the product enough time to work. We advise using the product for at least 3 months before making a decision.
If you decide to proceed with a refund, follow these steps:
Step-by-Step Refund Guideline:
Step 1: Ensure you are within the 60-day period starting from the delivery date. Check the tracking number on the carrier’s website for the delivery date.
Step 2: Email our support team at contact@prolong-power.com, stating that you are not fully convinced by the product’s benefits. Include “Refund Request” in the subject line for priority handling.
Step 3: Wait for the return instructions via email.
Step 4: Be patient; we will process your refund promptly after receiving your package. You will receive an email confirmation once processed. The refund may take 5-10 days to appear on your credit card statement, depending on your bank or credit card company.
How To Contact Us
Product Email Support: contact@prolong-power.com
Every email or phone call is managed by our friendly customer support agents, and they will respond as soon as possible.